SVP at Firstsource

APMP > Past Governing Board > SVP at Firstsource

Abhilasha Shiva

SVP at Firstsource

Abhilasha is a certified APMP Practitioner with over 20 years of experience. She has been spearheading the Presales team at Firstsource since 2008 with primary focus on supporting new business deals, building the breath of new sales pipeline and positioning Firstsource as thought leader through conferences and global networking events.

In her capacity as Senior Vice President, she has been instrumental in implementing digital change agendas and harnessing the power of automation to create exemplary customer experience and growth trajectory. In doing so, she has re-structured sales support for expanding Firstsource’s European business, growing its turnover with a highly successful transformational delivery model. She has also played a vital part in driving a smart sales project that contributed to more visibility of revenue targets and accelerated win rates. Her recent accomplishment includes conceptualising & developing an in-house automated proposal management tool to transform the traditional silo bid process into a highly agile, collaborative, secure and customer-centric process.

Abhilasha has not only been a trailblazer but a catalyst for continued learning and development within the team and her organization. In her commitment towards talent agility and reskilling, she has continuously bolstered effort towards creating leaders of tomorrow.